A member of the Berkshire Hathaway group of insurance companies
   
 

Claims Service

 
Since 1940, our Claim Department's staff of professionals and nationwide network of adjusters and appraisers have provided our policyholders with prompt and efficient claims handling. We offer service 24-hours a day, 7- days a week through our toll free 800 number. All claims should be reported:
  • By mail to 4016 Farnam St., Omaha, Ne. 68131-3095
  • By telephone to (800) 356-5750.
  • By fax to (402) 536-3031
  • By E-Mail to claims@nationalindemnity.com.
    We will attempt to answer e-mail by the end of the next business day.
 
To report accidents, claims and suits under National Indemnity Group policies, we request the following information. This checklist can also help you if you are ever in an accident.
 
IF A SERIOUS INJURY HAS OCCURRED,  CALL THE CLAIMS REPORTING HOT LINE, (800) 356-5750, IMMEDIATELY --  EVEN IF THE INFORMATION AVAILABLE IS LIMITED.
 

By providing us with as much of this information on your initial notice as you can, you help us better serve you. If you do not know a requested item, leave it blank -- DO NOT DELAY REPORTING TO COMPLETE UNKNOWN INFORMATION. We have included many questions which may not apply to your claim or for which you will not have the information. We list these questions so that if you or your employees are in an accident, they know the questions they should be asking. The most important goal is to report the accident, claim or suit promptly.

 
CLAIM IDENTIFICATION INFORMATION
  • Company
    • Insurance company name
    • Policy number
  • Insured
    • Name of insured (as shown on policy)
    • Telephone number of insured
  • Whom should claims investigator contact about this report
    • Name
    • Address
    • Phone number
    • When to contact
  • Person making this report (if other than contact person)
    • Name
    • Phone number
DETAILS OF LOSS
  • Loss resulting from accident
    • Location of accident (street(s), city and state)
    • Date and time of accident
    • Was this loss previously reported?
    • Has suit been filed? _____ (if suit has been filed, it is critical that suit papers IMMEDIATELY be faxed to (402) 536-3031 or mailed to 4016 Farnam Street, Omaha, NE 68131-3095)
    • Name of police authority contacted
    • Any citations issued and to whom
DESCRIPTION OF ACCIDENT:
  • Persons injured
    • Names of any persons injured in accident
    • Addresses of those persons
    • Phone numbers of those persons
    • For each person listed, was that person a pedestrian, driver or passenger in insured vehicle, driver or passenger of claimant vehicle, passenger of claimant vehicle or other?
    • Extent of injuries of each person listed
  • Insured vehicle in accident
    • Year, make and model
    • Vehicle identification number
    • Driver's name
    • Driver's address and phone number
    • Where is insured vehicle now?
    • Describe damage to insured auto
  • Other vehicles in accident (if any)
    • Describe year, make and model of other vehicles
    • Name of drivers of other vehicles
    • Names of insurers of other vehicles involved
    • Describe damage to other vehicles
  • Witnesses not listed above
    • Name(s)
    • Address(es)
    • Phone number(s) where can be contacted
  • Other remarks
 
 
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